Question 1

How do I install a pool heat pump?

Accepted Answer

Choose a location with good airflow, ensure adequate water flow rate from your pool pump, install on a level solid base, and have a qualified electrician run a dedicated circuit with a Type D breaker.

Question 2

Do you offer a pool installation service?

Accepted Answer

Yes — you can self-install with our guide, use your own installer, or use our UK engineer network. We install wooden pools and heat pumps. All work is covered by a 1-year guarantee.

Question 3

How much does delivery cost?

Accepted Answer

Orders over £100 get free UK delivery. Orders under £100 are £9.50 inc. VAT. Wooden pools get free delivery to UK and France. Heat pumps get free delivery to most UK postcodes.

Question 4

How long does delivery take?

Accepted Answer

Most items are delivered in 4–5 weeks from cleared payment. Wooden pools typically have a 6–10 week lead time. We confirm your specific lead time at point of order.

Question 5

How do I heat an above ground pool?

Accepted Answer

A heat pump is the most efficient method — for every 1kW of electricity, a modern inverter heat pump delivers up to 5kW of heat. Size it based on your pool water volume, and always use a solar cover to reduce heat loss.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex), bank transfer (BACS), PayPal, and PayPal Credit with 0% interest for 4 months on eligible purchases.

Question 7

Can I cancel my wooden pool order?

Accepted Answer

Under Consumer Contracts Regulations 2013, you may cancel within 14 days of receiving goods. However, wooden pools are bespoke and assembled to individual specification — they cannot be cancelled once in production.

Question 8

What should I check when my delivery arrives?

Accepted Answer

Inspect goods while the driver is present. Sign as "damaged" if any damage is found, or "unchecked" if you haven't had time to check. Report any damage within 2 days of delivery.

Frequently asked questions